Visitor
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1 Message
CABLE IS RUNNING ACROSS FOUR PROPERTIES
since we closed on our house in November of 2024. The call center in India is no help (they are great at creating "escalation tickets" that no one acknowledges and making appointments that Xfinity technicians ignore)
I have an appointment today (created by Tarun at call center) between 1 and 5 pm, that I would bet will not be kept.
Thursday 5/8, I had an appointment between 8-12------no one showed, called or texted-------what is my time worth? Waiting on Xfinity to do anything is frustrating and expensive. Will Xfinity be willing to suspend my charges until this issue is resolved? Seems fair>
XfinityPeterH
Official Employee
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1.9K Messages
19 hours ago
Thank you for bringing this to our attention. We understand how frustrating it can be to deal with ongoing issues and missed appointments, especially when it impacts your daily life and property.
For work orders like yours, there are several factors that can affect the timeline and completion. These include obtaining necessary permits, coordinating digging and drilling operations, and navigating any obstacles that may be present. Each of these steps is crucial to ensure the work is done safely and correctly, and sometimes this can lead to delays or changes in the schedule.
Please send us your full name and complete address via direct message so we can monitor your account and make sure everything is moving forward correctly.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
We appreciate your patience and understanding as we work to resolve this matter. If you have any further questions or need additional assistance, please do not hesitate to reach out.
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