U

Visitor

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1 Message

Mon, Sep 20, 2021 7:24 PM

Cable installed early this year, Still waiting for the line to be buried

When can I get someone out to bury the orange cable running across my Lawn?

How do I go about scheduling this?

seems the phone numbers for support are hidden.

Official Employee

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2.8K Messages

1 m ago

Hi,user_b94517! We're happy to have you, thanks for posting!

 

 

You're in the right place for help with getting your line buried. You can always reach customer support at 1-800-XFINITY, along with any of the methods listed here: https://comca.st/3lGrpqK. However, we would appreciate the opportunity to help you here. My colleagues and I are a fairly small team, but we're available here 24/7 for support and we'll be happy to help you out. Please send us (Xfinity Support) a direct message including your first and last name, along with your physical address and we will continue from there. Here are the instructions to do so:

To send a direct message chat:
First ~ ensure you are signed in. You will then see a chat icon toward the upper right corner of your page. Click that icon or follow this link: https://comca.st/3dymapU.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
 

(edited)

EG

Expert

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89.9K Messages

1 m ago

Not "Community Center" related @user_b94517 @XfinityMorgan @MNtundraRET 

Concern moved here to the proper help section.

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