Visitor
•
1 Message
Cable down
A dump truck tore down and ripped through my Xfinity cord in my street. I've tried contacting customer support online and I received no solutions to my problem. I visited my local Xfinity store and they couldn't fix my issue. I've been without Internet for nearly a week now, there are wires hanging in the street and children at play. This is a safety hazard and an inconvenience. I expect an apology and compensation for my time spent without service.
EG
Expert
•
111.3K Messages
12 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityJustinM
Official Employee
•
123 Messages
12 days ago
Hi @Hardworkray, I understand how frustrating this experience has been for you, with how important internet is these days this can definitely cause a domino effect of issues. Rest assured you have come to the right place for assistance. We will help make sure your neighborhood is removed from any hazardous conditions, and that you are back up and running. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0