1 Message
Cable disconnected from outside box
We are in an AirBnB on [Edited: Personal Information] and lost power and Xfinity services. We have power but still no internet. This morning we noticed a wire pulled out of a cable box at [Edited: Personal Information]. It is at the corner of [Edited: Personal Information] near the broken pine tree
XfinityDemitrius
Official Employee
•
1.3K Messages
22 days ago
Hey @user_1sp9e5, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the recent weather event. I would be more than happy to offer my assistance looking into this further for you.
You can check the status of the account and neighborhood by visiting our Xfinity Status Map. If there is a known service interruption, we will be unable to schedule a service visit until the service interruption has concluded. The Xfinity Status Map is an easy-to-use tool where you can submit the address where you are located to view the status of the home and neighborhood.
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