Cable disconnected at the pole

Some service technicians came by today and unplugged the cable wire at the white box that it is connected to main wire on the pole. They didn’t knock on the door and let us know anything. My bill was paid on the 9th of this month and I don’t have any past due payments or anything. Why would thy do that?

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Responses

U

user_d33778

Visitor

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3 Messages

2 years ago

This what was done today. I was on the phone with customer service trying to figure out was going on and I walked outside and saw this.

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CCKyla

Problem Solver

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411 Messages

2 years ago

Oh gosh, I'm sorry to hear that. I'd like to take a look at your account privately and see what happened. Can you please send a direct message addressed to 'Xfinity Support' so I can look for you?

2

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U

user_d33778

Visitor

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3 Messages

@XfinityKyla

Xfinity support

2 years ago

0

CCKyla

Problem Solver

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411 Messages

My apologies, it looks like that didn't come thru as a private message. Can you send a private message?

I no longer work for Comcast.

2 years ago

0

Customer Service

user_d33778

Cable disconnected at the pole

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