Visitor
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10 Messages
Cable Cut By Contractor
My cable was cut by accident even though I called 811 the contractor cut the cable. Customer Service originally told me my service would be initiated again today between 8 and 10 AM. Then when that didn't happen they lied to me told me to go swap my modem and kept saying they would still be there between 8 and 10 AM EST and it was past 10 AM.....
Then they cancelled my friday appointment
This is insane. Literally just need someone to come repair the line it's not a crazy repair.
user_wyhzez
Visitor
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10 Messages
7 days ago
I just want my [Edited: "Profanity"] to work and instead I'm being told it will be Sunday now. This is the worst customer service I've ever seen.
(edited)
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EG
Expert
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120.1K Messages
7 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenny
Official Employee
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1.7K Messages
7 days ago
@user_wyhzez Thanks for letting us know what happened. We can help schedule a tech to help.
Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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user_wyhzez
Visitor
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10 Messages
7 days ago
Sad that a customer could be lied to over and over again and then be told well thats too bad. This is now the soonest we can get there....
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user_wyhzez
Visitor
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10 Messages
6 days ago
It's repaired, with zero help from Xfinity. Can't rely on liars to get anything done.
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user_k9587b
Visitor
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3 Messages
2 hours ago
Same story here in Santa Fe NM. All other utilities came and located as requested, Comcast did not, contractor cut the big underground cable, I opened a case yesterday stating "safety risk", no response other than a ticket number. Trying to get status on the ticket by calling the Comcast 800 number, go in circles with the bot for 15 minutes, and finally giving up.
Comcast is consistent in taking first prize for poor customer service. This is the most reliable ranking ever: horrible customer service.
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user_k9587b
Visitor
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3 Messages
1 hour ago
Unbelievable how bad Comcast communication is, especially about hazards like a cable cut in the street. Recently the power company asked for all utilities to mark, all did EXCEPT Comcast, they dug, cable was cut, and now it's almost impossible to communicate with Comcast about their cut coax. The contractor called Comcast, I logged into Comcast and requested support for a "safety issue", and nothing came back at all except for a ticket number.
Comcast wins first prize for being consistently the worst customer service of any utility. We used to give it to the phone company but Comcast has far surpassed them in poor service. This is what comes from de facto monopolies.
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