Visitor
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2 Messages
Cable card pairing and activation issues
I have been trying for a month now to get my cable card paired and activated so my Tivo Bolt can access the channels. Everytime I call tech support theym claim to have sent it to a second level supervisor and they will contact me. But no one has ever contacted me.
How do I get in touch with someone that can get this working?
The auto attendant is a total waste of customer time.
XfinityEsteban
Official Employee
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137 Messages
2 years ago
Hello, please allow me to take a look into getting your cable card paired for you here.
Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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ljdeutsch
Visitor
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3 Messages
1 year ago
Did you ever get it working??
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ljdeutsch
Visitor
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3 Messages
1 year ago
Did you ever get this resolved? I am in the same situation. Thank you
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