Visitor
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2 Messages
Cable bury team cut water main
The cable bury subcontractor sent by Xfinity to complete our internet installation cut our water main in the process. After several hours of work and two attempts, they pronounced it fixed and left us a phone number in case of problems. The repair failed by the next morning, and we were forced to cut off our water. Having lost confidence in having cable buriers make water main repairs, we called our licensed plumber of record. The plumber stated that the repair had been made incorrectly, documented the failed repair and fixed the break successfully. Seeking contact information for reimbursement of repairs. What is the process?
XfinityJustinM
Official Employee
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808 Messages
2 hours ago
Hello @user_0xvyko,
Thank you for taking the time to create an official post and for making us aware of the troubles you faced. Our team can get you in contact with the correct team to have this matter addressed. We'll need some additional information to get this process started. Please send our team a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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