1 Message
Cable bury drop request
For well over a year I have been trying to get in touch with Xfinity about burying our cable lines. Georgia Power is eager to get rid of 3 power poles instead of replacing them. They buried their cables at least 18 months ago, and we have been trying since to get the same from Xfinity. I have made too many phone calls to count and have been visited by service technicians- which I do not need because my service is fine. Can someone please let me know who I need to get in touch with to get these cables buried? If I have to call and receive another ticket number that results in nothing, I may lose my mind.
EG
Expert
•
110.3K Messages
11 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityJeniece
Official Employee
•
3K Messages
11 months ago
Hey there, user_c0ext8, thanks for reaching out through Xfinity Forums regarding your cable issues. We want to ensure that this issue is resolved for you once and for all. You have reached the right place!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0