Visitor
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1 Message
Cable Burial
We call customer service each day to get a crew to come to bury our cable. It was scheduled to occur by May 23rd. Each day we are told that the cable will be buried the next day but no crew comes by. The app always indicates the burial will occur next week. We have put in an ECM ticket because our house was struck by lightning and we have a hole in our roof and chunks of driveway missing. We cannot get work to progress on those issues because of the hazard caused by the cable running down the driveway and across our sidewalk. Is there someone we can contact to get the actual date the cable buried? Thank you!
XfinityArmand
Official Employee
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2.2K Messages
2 days ago
Hello @user_xgwu5c! Thank you so much for taking the time to reach out to Xfinity Support. We are so glad to hear from you and pleased to assist in any way that we can to address your concerns. No worries! You have reached out to the best team to assist in getting things ironed out for you. So that we can get started, please feel free to shoot us a private message with your details. That way we can get eyes on what is going on and get you all the info you need.
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