Visitor
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2 Messages
Cable Burial
We call customer service each day to get a crew to come to bury our cable. It was scheduled to occur by May 23rd. Each day we are told that the cable will be buried the next day but no crew comes by. The app always indicates the burial will occur next week. We have put in an ECM ticket because our house was struck by lightning and we have a hole in our roof and chunks of driveway missing. We cannot get work to progress on those issues because of the hazard caused by the cable running down the driveway and across our sidewalk. Is there someone we can contact to get the actual date the cable buried? Thank you!
XfinityArmand
Official Employee
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2.2K Messages
26 days ago
Hello @user_xgwu5c! Thank you so much for taking the time to reach out to Xfinity Support. We are so glad to hear from you and pleased to assist in any way that we can to address your concerns. No worries! You have reached out to the best team to assist in getting things ironed out for you. So that we can get started, please feel free to shoot us a private message with your details. That way we can get eyes on what is going on and get you all the info you need.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_xgwu5c
Visitor
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2 Messages
1 day ago
July 7th - our cable still has not been buried. The customer service representative we spoke with on June 12th ASSURED us that our cable will be buried by July 7th. The representative indicated that the timeline for our work order was progressing as per standard procedure and the work would be completed by July 7th. PLEASE bury our cable this week - we NEED to have repair work done on our home. The cable is causing a safety issue and the materials needed for the repair work are planned to be placed where the cable line is above ground along our driveway.
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