Cable broken during burial

A comcast cable burial crew was here today and did a great job at both burying and breaking the cable.

Internet and tv is no longer working, the gateway is flashing green. The earliest anyone can come here is in 4 days. Absolutely dreadful costumer service from Comcast/Xfinity, as usual. Not sure why I haven’t switched to Brightspeed or Starlink yet, but this might be what pushes me over the edge.

Now we get to spend Memorial Day weekend with the family, without tv or internet.

awesome. Thanks a lot.

Responses

XfinityJorge

Official Employee

•

2.2K Messages

3 days ago

user_9c5765 Hey there! Thank you so much for using our Forums and for taking the time out of your day to reach us. We are here to look into and work towards getting the line repaired so thanks for bringing this matter to our attention. We will now need you to send us a DM with your full name and service address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Customer Service

user_9c5765

Cable broken during burial

XfinityJorge

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