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user_or6u2h
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11 Messages

Thursday, February 5th, 2026 11:49 AM

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Cable box

I paid my ill last night and my wifi works but my cable isn't working at all my remote also doesn't work it keeps saying contact xfinity there is an error 

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7 hours ago

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XfinityBillie

Official Employee

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3.9K Messages

9 hours ago

@user_or6u2h Thank you for taking the time to reach out to us here on our Xfinity Forums. Can you tell me if there is an error code at all? Have you already attempted any troubleshooting via the Xfinity app, or unplugging the cable box and checking the connections?

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user_or6u2h

Visitor

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11 Messages

7 hours ago

No mam have not seen no changes 

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user_or6u2h

Visitor

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11 Messages

Yes I can't play anything live at all

7 hours ago

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user_or6u2h

Visitor

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11 Messages

I have already done that . It keeps saying if you've made changes to your account recently.The updates may still be in process.If you haven't made any changes , please try watching another channel. I have not made any updates.My cable was shut off.I paid my bill yesterday to turn it back on.And my Wi-Fi came back on.But my table is not working at all.I've been doing this since six o'clock this morning

7 hours ago

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XfinityAirelle

Official Employee

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3K Messages

I understand how this can be frustrating. I would feel the same way! We appreciate you hanging in there with us while we figure things out. 

 

I sent another signal to the box and this one will trigger a reset. Is it processing the reset now? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 hours ago

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XfinityAirelle

Official Employee

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3K Messages

 

 

It looks like we are still in the public view. Let's continue in direct messages! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 hours ago

0

user_or6u2h

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11 Messages

Its working now thank you so much!!!!

7 hours ago

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