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user_5q176i
1st Topic

2 Messages

Saturday, May 11th, 2024 11:37 PM

Closed

Cable Box

Box is stuck in Welcome mode. The only thing on the display is a lower case t. Screen keeps going to Welcome and languages and turns off again. Just keeps repeating that cycle.

Question

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Updated 

1 year ago

128

1

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XfinityJeniece

Official Employee

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3.1K Messages

1 year ago

Hey there user_5q176i, thanks for reaching out through Xfinity Forums regarding your box. We would be happy to help with troubleshooting. I definitely want to ensure that your box is up and running for you! Have you checked all of your wiring to ensure that everything is tight? Have you tried unplugging the box, waiting 30 seconds and then plugging it back in to see if that helps?

 

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user_5q176i

2 Messages

I did yes, no change.

1 year ago

0

XfinityBenjaminM

Official Employee

 • 

2K Messages

 

user_5q176i Thank you for your reply! Can you please send us a Direct Message with your full name and address? We'll be happy to investigate this further. Also, here are instructions on how to send us a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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1 year ago

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