The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
No, it wasn't answered. And I'm still waiting for Xfinity cable guy to come with a new box and set it up. It's been a week! They said 3 to 5 business days!
user_nyl19b when you have a chance please follow the steps in the post to send us a direct message. We can follow up on your account and help. We'll make sure you get a new box working.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Oh no, that is definitely an issue we can assist you with from here. If you are not able to swap that out at a service center I can get a replacement sent out. Can you send me a direct message with the full name and complete address for your service? To send a direct message.
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
user_nhoh95 Hi there! Thank you for sharing the trouble and delay we are having with the cable box. I know it's a bummer when we can't enjoy our TV service. It seems like that may be an estimated shipping timeframe that was shared as it can take up to four business days for the device to be received when shipped to our customers. I hope it helps to know that there are many situations where a cable box is ordered and shipped out the same day and sometimes arriving the following day for our customers. I am hoping that you have a similar experience. Are you receiving a replacement cable box via shipping?
I know it's not the same as watching on your TV, but you could use the Xfinity Stream app while waiting on the new cable box as well. My family mainly uses the Xfinity Stream app with our Roku TV's and fire stick devices. It's an amazing alternative to help keep up to date on your shows.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
EG
Expert
•
121.2K Messages
5 months ago
The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
2
0
XfinityJohnG
Official Employee
•
3.1K Messages
5 months ago
Oh no, that is definitely an issue we can assist you with from here. If you are not able to swap that out at a service center I can get a replacement sent out. Can you send me a direct message with the full name and complete address for your service? To send a direct message.
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0
user_nhoh95
Visitor
•
6 Messages
3 hours ago
My cable box has failed and I am being told I have to wait four days for a replacement. This is rediculous!
1
0
XfinityMichaelC
Administrator
•
5.3K Messages
3 hours ago
Closing old thread
0
0