Need a new cable box

user_nhoh95 Hi there! Thank you for sharing the trouble and delay we are having with the cable box. I know it's a bummer when we can't enjoy our TV service. It seems like that may be an estimated shipping timeframe that was shared as it can take up to four business days for the device to be received when shipped to our customers. I hope it helps to know that there are many situations where a cable box is ordered and shipped out the same day and sometimes arriving the following day for our customers. I am hoping that you have a similar experience. Are you receiving a replacement cable box via shipping? 

 

I know it's not the same as watching on your TV, but you could use the Xfinity Stream app while waiting on the new cable box as well. My family mainly uses the Xfinity Stream app with our Roku TV's and fire stick devices. It's an amazing alternative to help keep up to date on your shows.