The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
No, it wasn't answered. And I'm still waiting for Xfinity cable guy to come with a new box and set it up. It's been a week! They said 3 to 5 business days!
user_nyl19b when you have a chance please follow the steps in the post to send us a direct message. We can follow up on your account and help. We'll make sure you get a new box working.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Oh no, that is definitely an issue we can assist you with from here. If you are not able to swap that out at a service center I can get a replacement sent out. Can you send me a direct message with the full name and complete address for your service? To send a direct message.
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
EG
Expert
•
117.8K Messages
1 month ago
The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
•
2.7K Messages
1 month ago
Oh no, that is definitely an issue we can assist you with from here. If you are not able to swap that out at a service center I can get a replacement sent out. Can you send me a direct message with the full name and complete address for your service? To send a direct message.
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0