Visitor
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2 Messages
Cable box issues
My XG1v4-A cable box glitches on my Roku TV. I’ve tried switching HDMI cables, HDMI ports, but still have the picture glitching and skipping. The TV doesn’t have issues with anything other than the cable box as everything else runs clear. If this is an incompatibility issue what can be done? Would it be best to remove the cable and only have wifi?
XfinityRichard
Official Employee
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2K Messages
1 day ago
Hi there, @Marshfrank24 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the trouble you are experiencing with your service. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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