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2 Messages

09/08/2026 3:03 AM

BYOD SIM LOCKED?!?!?!

BYOD device showing sim locked

I have an unlocked iPhone 15 pro (purchased elsewhere) and successfully associated it to my line. However, the carrier status shows "Sim Locked". I have contacted CS several times and they always say "it shows unlocked on our end". I have rebooted several times and it still shows Sim Locked. How can I get my phone to show "No SIM Restrictions"?

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Official Employee

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2.9K Messages

5 hours ago

Hey @user_z5npp7. Thank you for visiting our official Xfinity Forums Community support page. Our support for Xfinity Mobile is extremely limited, but we would be more than happy to see what options you have available. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.

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