BYOD Issue – Unlocked Galaxy S25 Not Compatible

Hi, I recently got an unlocked Samsung Galaxy S25 from T-Mobile. I’ve verified that the phone is unlocked, but when I try to bring it to Xfinity Mobile using the BYOD tool, it says the device is not compatible.

I’ve already spoken to Xfinity support by phone and was transferred to the Mobile Repair team, who could not help. I’m trying to find out if anyone can help resolve this — either by making the phone compatible or providing guidance on what needs to happen for it to work with Xfinity.

Can this issue be fixed, or escalated to someone who handles BYOD and device provisioning?