2 Messages

Monday, March 24th, 2025

Business address to personal address

I am looking to get home internet at my new address, but the address is listed as a business and not residential. How can I go about having this changed? 

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Official Employee

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2.2K Messages

4 months ago

Welcome to the Xfinity Forum, and thank you for posting your question here. We ask that you please review our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy before sending any direct messages to any user. You will learn in those posts that sending unsolicited direct messages to any user or Official Employees (including 'Xfinity Support') is a violation of those policies. We ask that you start your conversations on the most appropriate public board and wait to be invited to a direct message by a user or an Official Employee. 

 

Excited to help. Is this location a storefront or commercially zones? 

 

 

2 Messages

The location is my home address, not a business address. It's right next to a "business" (a church), but is a separate home and separate address.

Official Employee

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3.4K Messages

@user_xmy0r4 Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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