1 Message
Burying my Internet Line
Hello. I have been trying to get my internet cable line buried for the last 30 days. I have called and made appointments and nobody has came out to bury it. Everything was marked and nothing has been done. I need this does ASAP because I am unable to cut our grass and we have pets that we cannot let out because it runs behind our house. I need this done as soon as possible or I am going to have to close my account and go with another internet provider because nobody will come out and bury my line. Please help me. I’ve been told I’ve had 2 separate appointments and both times nobody has came. Please help.
EG
Expert
•
110.2K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityJanelle
Official Employee
•
1.5K Messages
2 years ago
@user_fdf485 Thank you for reaching out on the Xfinity Community Forums. I am happy to look into the line bury for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0