U

Visitor

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1 Message

Wednesday, June 4th, 2025 5:24 PM

Burying cables

I am waiting for cables to be buried, however I need to make sure that I am home when the trenching happens, to make sure the water line from the water meter to the house is not cut. This line IS NOT MARKED. 
additionally, the cable will need to go under my driveway, and I know where a PVC pipe is located under the driveway to put the new cable through.

Official Employee

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2.2K Messages

2 days ago

 

user_t5r9qn Hey there! Thank you so much for using our Forums and for taking the time to contact us. You came to the right place for help and we are here to make sure we help with the exposed cable lines. To get started can you send us a DM with your full name and service address? 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

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