3 Messages
Burying Cable will take 6 MONTHS?! Need an alternative ASAP
Is there any way I can put a rush on the cable burying process? I really really need this done for work purposes and I am willing to pay extra or hire someone to do it myself if need be. I was told it could take up to 6 months by the last xfinity tech which is frankly unacceptable. Thank you.
XfinityThomasC
Official Employee
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2.5K Messages
9 months ago
Hello, @user_tf3g6x
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
To clarify is this the burial of a temporary line or a line extension to bring services to your home? Drop bury requests take an average of 14 business days from the date the technician submits the order request for the work to be completed. Delays may be caused by permits, weather conditions, utility marking, or other issues.
Line extensions to bring service to your home are referred to our construction department. When a customer contacts us with a serviceability request, they’ll receive a text message and/or email message to confirm that a serviceability research ticket has been created. The message will also allow customers to opt-in to receive additional status messages regarding their ticket, such as if a survey technician has been scheduled, if construction is required, and more. Construction can take 60 to 120 days to complete.
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user_tf3g6x
3 Messages
9 months ago
I appreciate the details but you didn’t really answer my question. I am aware of the process as I have already started it, but I am asking if there is anything I can do on my end to speed it up. We have just started renting the house and 60-120 days without internet is simply unacceptable. I would be willing to hire a contractor out of pocket to take care of it if need be. Just let me know if there is anything we can do like that. Thank you.
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