Thank you so much for taking the time to reach out to Xfinity Support @user_pndegz! We are so glad to hear from you and want to help in any way that we can to ensure you are having the best experience with your service. So that we can get started, please feel free to shoot us a private message with your details. That way we can get the ball rolling for you.
To send a "direct message" / "private message" message to Xfinity Support:
EG
Expert
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106.6K Messages
10 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityArmand
Official Employee
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1.8K Messages
10 days ago
Thank you so much for taking the time to reach out to Xfinity Support @user_pndegz! We are so glad to hear from you and want to help in any way that we can to ensure you are having the best experience with your service. So that we can get started, please feel free to shoot us a private message with your details. That way we can get the ball rolling for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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