Visitor
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1 Message
Bury the cable
I had the internet on July 31st and next day the guy came to bury the cable which he couldn't run through the conduit
After 14 days August 11th a ticket was created an ECM ticket which today August 26th was abruptly closed commenting that Xfinity did not have backyard access I did not get any notification no email no phone call this is unacceptable. So the customer service open the and other ECM ticket I'm getting extremely frustrated with Xfinity and that this is my last time trusting them, I can always go with AT&t in Miami they have fiber optic and better than Xfinity. Please help as soon as possible to bury the cable.
Name : [Edited: Personal Information]
Address : [Edited: Personal Information]
XfinityQue
Official Employee
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65 Messages
3 days ago
Hi @user_yt3zku, and thanks for reaching out! We understand your frustrations and I personally have been there before. I am glad that our team was able to get another ticket opened for you. We do apologize about the situation and I will help you get your bury resolved. In order to check your ticket, I will need you to send me direct message with your full name and full service address. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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