2 Messages
Bury tech job incomplete
Our cable is partially buried. It needs to be completely buried or it will cause issues. It’s been over 2 weeks and it’s only buried at the front of our main road. Please contact my email ([Edited: "Personal Information"])for more information and to schedule a bury tech to finish the job.
XfinityJanelle
Official Employee
•
1.5K Messages
3 months ago
Hey @user_lgorlg Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the drop bury. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0