The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Hello @user_kio26n, and thank you for reaching out here on our Xfinity Community forums.
We understand you’re looking to have the cable buried and would like assistance as soon as possible. Our team provides support through digital messaging, so we aren’t able to place or receive phone calls. We can absolutely work with you right here to review the cable burial and determine the next steps.
Please send us a Direct Message* with your full name and complete service address so we can take a closer look.
(Thank you @EG for ensuring visibility on this for us!)
How to Send Us a Direct Message*: (*Note: Never send a direct message to us unless requested by us.)
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
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EG
Expert
•
122.4K Messages
7 hours ago
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityCliff
Official Employee
•
785 Messages
7 hours ago
Hello @user_kio26n, and thank you for reaching out here on our Xfinity Community forums.
We understand you’re looking to have the cable buried and would like assistance as soon as possible. Our team provides support through digital messaging, so we aren’t able to place or receive phone calls. We can absolutely work with you right here to review the cable burial and determine the next steps.
Please send us a Direct Message* with your full name and complete service address so we can take a closer look.
(Thank you @EG for ensuring visibility on this for us!)
How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)
Click Here For an example of how to send us a Direct Message.
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