bury cable

Hello @mch_doug, and thank you for reaching out on our Xfinity Community forums with you concern!

We'd be happy to help get the appropriate request submitted. Please send us a Direct Message* with your full name and service address, and we'll take a closer look and assist with opening a ticket for the line burial request.

We look forward to helping you get this resolved.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.