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user_cr8s27
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Friday, May 31st, 2024 2:11 AM

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Bury Cable

I recently had a tech come out to get my internet working and did a cable drop that goes across my driveway. When the bury crews come to do their job will they go under the driveway or have to rip up some of the concrete? 

Question

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Updated 

1 year ago

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Accepted Solution

XfinityWilliam

Official Employee

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1.3K Messages

1 year ago

Hello user_cr8s27. That is a fantastic question and I can understand your curiosity with it. Our crews have the necessary tools needed, to bury the cable under the driveway. No property damage will occur!

 

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user_cr8s27

2 Messages

@XfinityWilliam​  Ah okay! Thank you!

1 year ago

0

XfinityArmand

Official Employee

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2.1K Messages

You're welcome @user_cr8s27!  If you should have any other questions or need further clarification, please feel free to reach out or shoot us a message.  We love being of help to you.

 

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

  

I am an Official Xfinity Employee.
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1 year ago

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EG

Expert

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110.7K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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Punxsy70

1 Message

I live in Delaware & Xfinity is going to bury the Cable for the TV, How deep do they have to bury it?

1 year ago

0

XfinityJustinC

Official Employee

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1.3K Messages

Hello, @Punxsy70 thank you for taking time out of your day to reach out. You've contacted the right place for assistance, and I want to help get the proper expectations set up for the line burial. 12" to 24" is the common depth that lines are buried, unless municipalities have specific requirements (I didn't couldn't find any specified specifically for Delaware). 

If a conduit is ever placed and the lines are run through a conduit, a minimum of 24" is required. Hope this information is helpful, please let me know if you have any other questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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