2 Messages
Bury Cable
Going on 6 weeks waiting for cable to be buried. Frustrating that I am told 2 weeks but it never is. I have to keep calling. I have had a ticket closed as job complete twice and have had to have a new one created. The last time, 3rd ticket, I didn't get a text with a ticket number and I don't get progress reports. So now when they close the ticket I won't know and I have to call every week for an update.
Each time it is a different excuse. First ticket some came out to the house, I was at work but my daughters said they complained things were not ready and they left. They said they would be back on the date I was given for the burial. They didn't come that day, ticket was closed. I received a message telling me work was completed so I called, got a new ticket and a new date for work to be done. Day came and went, cable still not buried. I called again, ticket was closed so open another one. Never got any messages so after a week I called for a status and was told they were waiting for a permit.
I question the permit excuse, don't think one is needed. The cable is running through the culvert but that is my culvert not the towns. We are rural so manage most of our own utilities with our providers. How hard can this be to get this done?
XfinityThomasC
Official Employee
•
2.7K Messages
1 year ago
Hello, @user_8eflzc
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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user_8274be
5 Messages
1 year ago
We have been waiting for our cable to be buried for six months. We have stopped the county from mowing it several times. Called Xfinity several times. Finally gave up.
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user_8eflzc
2 Messages
1 year ago
Just adding dates to my post above.
Our cable was severed by AT & T installing fiber optic cable on our street April 5th 2024.
Tech came out and ran a new line and got our service back up on 4/7/2024.
Xfinity told me my line would be buried on 4/15/2024, no one showed up and I took a vacation day for this to show them where our utility lines are.
I called and got a new appointment for 4/26/2024. No one showed for that one either.
Now I don't bother calling anymore. Contemplating going back to Satellite internet, no cable to bury that way.
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