11 Messages
Bury Cable
Just had my internet hooked up today after the technician left I went outside to do some yard work and realized the cable from the box by the road to the house was just laying on the lawn. Was wondering if someone is supposed to come later and bury the cable and when that may be or if I’m supposed to schedule that or what? The technician didn’t mention anything to me about it. I can’t mow my lawn in fear of accidentally cutting the line so it can’t stay how it is.
Accepted Solution
XfinityAirelle
Official Employee
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2.5K Messages
2 years ago
Hi there! The cable is usually buried within 14 days of the installation. We can check to see if there was a ticket opened for the job. Can you initiate a direct message and start with your full name and address? To start a message, you must be signed in. Please click the envelope icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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user_580028
6 Messages
2 years ago
Good luck…… I have had my cable going from street box across my lawn to my house for one month now. I call Xfinity weekly and I get the same runaround… There is a ticket and 1- it will be done within 48 hours or 2- I’m told it will be another week.
My cable has been running across my driveway in the Texas heat wave of 110° every day and it was being driven over daily by multiple vehicles.
After week THREE and my constant calling and expressing my concern of the cable being in the heat, being run over, and on the hot concrete, I went outside one morning and found that Xfinity sent somebody out, but they didn’t bury it.
Instead they unhooked the cable from the street box, ran it through a county WATERSHED culvert that goes underneath the end of my driveway, and then back up over my lawn up to the box on my house. IT STILL IS NOT BURIED!
Let’s see what happens the next time we have a good Houston rain… And we have water rushing through the culvert with an Xfinity cable being immersed in there with a current.
I am so regretting my decision and switching to Xfinity. Worst customer service ever.
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