Visitor
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1 Message
Bury cable line
On 5/15 or 5/16 I was notified via text that there was some disruption in service. I was not home; reported nothing to you. I returned 5/17 to find a cable hanging from the pine trees in our front yard. I have been trying for two weeks to get someone to come and bury the cable. On 5/28 and 5/29 someone was supposed to come between 6 and 8PM. NO ONE CAME. I want this resolved ASAP!!!!!!
XfinityJustinM
Official Employee
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773 Messages
13 hours ago
Hello @user_t4ah86, thank you for bringing this to our attention. I would like to let you know that unlike traditional technician visits our cable burial appointments are tentative. The team that works those orders aims to have the work completed within a 14-day window of the work order being created, and even then there are many factors that can cause a delay. Their work can take varying amount of times depending on the complexity of the jobs they work which is why the appointments aren't set in stone. We can take a closer look at the work order to confirm the status, and escalate of need be. Just send our team a direct message with your full name and service address.
When an underground cable line needs to be installed or replaced
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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