Burry cable line

Hi there, @user_ikgzyh! Thanks for reaching out to us here on the Community Forum! We can certainly check and see what the status of the line burial is for you. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. 

Good Luck!  I've been waiting over 3 months now.  My drop goes across mine and my neighbors back yard, both with kids playing.  It's a giant safety concern, but I guess that doesn't matter.