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09/10/2026 2:10 PM

"Burial ticket open since 8/28, 811 marking completed 9/3"

confirmation number D26AUG2817453600000MTROYE200CC. Trying get a better status update than the yard has been marked. Need to know when someone is scheduled to come out and actually dig the ground and run the wiring. We both work from home and are having trouble working without any internet service. After 15-30 days the 811 marking will expire. 

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