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user_yp1uj7
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Saturday, April 4th, 2026 12:05 AM

Bundle Activation Isn’t working for Disney plus and Hulu

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

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2 hours ago

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XfinityNatalie

Official Employee

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716 Messages

15 days ago

 

Hey there, user_yp1uj7! We appreciate you knocking on our XFINITY Community door with your subscription activation issue. Not to worry, you have reached the right team to assist you with this matter. Are you receiving an error message?
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.  

 

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zfastss

Frequent Visitor

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13 Messages

Still same issue today and appears this has been going on since mid-March according to the tech support agent. I told the agent Please no more hoops (think I have surpassed Stephen Curry on hoops) just please give me an eta. I was told they are working on it.  Reminds me of a saying in New Orleans It's fixed when it's done and it's done when it's fixed!   One would think that Xfinity would have corrected this by now.:(

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9 days ago

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zfastss

Frequent Visitor

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13 Messages

11 days ago

So frustrating after spending two hours with tech support yesterday trying to activate my Disney plus Hulu subscription. Jumped through all there hoops only to be told it’s a known issue and should be fixed within a few hours. Needless to say same issue click the link for Disney wants me to sign up for a paid subscription. Same issue using the Disney app on Xfinity. On the Xfinity site it shows active.

(edited)

6

XfinityEva

Official Employee

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2.4K Messages

@user_yp1uj7  @zfastss Sorry to hear you are having trouble with this. If you are still in need of assistance please send us a direct message with your full name and service address to get started. 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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11 days ago

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zfastss

Frequent Visitor

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13 Messages

Another waisted hour with support again last night and no solution for the issue. I asked to resend the link or email to active my Disney Plus Hulu subscription and was told they can't. Called Disney tech support and they told me it shows pending and also suggested that Xfinity just resend the link or email to activate the subscription:(

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10 days ago

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XfinityMartyR

Official Employee

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3.1K Messages

 

zfastss Have you tried the following steps? 

 

To activate your Disney+, Hulu Bundle, follow these steps:

*Clear your cache, and cookies or use a private or incognito browsing window. 
*Visit xfinity.com/yoursubscriptions.
*Enter your Primary Xfinity ID and password, then click **Let’s go** to sign in.
*Click **Activate** next to the subscription. If no option appears, your service may already be activated.
*If you're new, enter your desired email for your Disney+ account; if you already have an account, enter your existing MyDisney email.

*You will receive a confirmation message to complete the activation process.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 days ago

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zfastss

Frequent Visitor

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13 Messages

This is what it shows on my Xfinity streaming subscriptions page for Disney Plus Hulu.

The Disney tech support agent told me it shows pending and that is why when I sing into the Disney account it only shows me an option to purchase a subscription. 

This should have been a simple process not taken three days and countless hours with tech support.

What is the solution to correct this problem.

Disney Duo Bundle

Disney+, Hulu Bundle

Included

Active

(edited)

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10 days ago

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Blizzy1996

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1 Message

@zfastss​

I'm having the same exact issue. Except for me it shows HBO Max is are already active, but Hulu/Disney+ have the same "Activate" problem you are having. Pretty sure the bundle is for all three, so I don't know why the HBO Max shows active.. When I login into HBO Max with the same Xfinity email address it shows me that I do not have an active subscription. Xfinity seems to offer a pretty useless bundle and I'm about to cancel it. Makes more sense to pay the $32 directly to HBO Max for the bundle if that is the only way to get all three to properly work. 

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2 days ago

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user_il2qjc

Visitor

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1 Message

5 days ago

I am having the same issue. I have been trying to activate for two weeks now, been back and forth between Xfinity and Disney chats. No help from either side. I’ve tried everything. Clearing cache, etc. I’ve done it over 100 times. Nothing works. Can’t believe I’m paying for this. Every time I try it loads in Disney plus from the Xfinity activation and says “Manage your subscription to complete account setup.”

disney tells me that Xfinity has not cleared my account through their system. 

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XfinityAbby

Official Employee

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801 Messages

Hello @user_il2qjc thank you for letting us know you are also having this issue. 

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 days ago

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zfastss

Frequent Visitor

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13 Messages

I hope this information will help others out there with the same Disney Plus Hulu issues.

Disney Plus Hulu appears to be working thanks to a three-way call yesterday between a Disney technician and Ray from Xfinity. Appears that you have to sign up for the $12.99 plan from Disney and it's covered by Xfinity. I hope Ray was correct and I do not see an additional charge on my account for Disney Plus Hulu.

As of this morning Disney Plus Hulu is working and no additional charges for the service has shown up on my account so far.

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3 days ago

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XfinityJorge

Official Employee

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2.9K Messages

Thanks for the update and I am glad we were able to get this resolved. If you need anything else our team is always here to assist. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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user_8dru9i

Visitor

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1 Message

2 days ago

Thanks so much for this info since I have exactly the same problem with activation of Disney+/Hulu. I spend hours on the phone with both Disney and Xfinity a couple of weeks ago. Finally spoke with someone in Xfinity's tech dept who advised they just found out there was a system problem and that they were diligently working on fixing it - ETA was anywhere from a week to a month. She assured me they would make it up to the customers who were affected but nothing specific. No further info received from Xfinity and I plan to contact customer service shortly.

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XfinityAldrik

Official Employee

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2.5K Messages

Thanks for reaching out @user_8dru9i! It sounds like there is an issue with the backend system that links the Disney+, Hulu bundle to the Xfinity account. As a step you can try right now:


If you haven’t already, please sign out of Disney+ and Hulu on all devices, then sign in to your Xfinity account here and click on “Activate” next to the subscription. If an activate option doesn’t appear next to the streaming service, your service may have already been activated. If you already have a Disney + or Hulu subscription, you should be able to enter your existing MyDisney email address and click Continue to follow the on-screen prompts. 


For more information, we have this dedicated article on the Disney+, Hulu Bundle here.

Generally, when an issue like this is impacting multiple accounts at the same time our engineering team has a ticket open. I am not currently seeing one of those tickets opened, so this many have been recently resolved. 

 

For troubleshooting purposes, please:


Clear the cache and cookies on your device’s web browser
Close all your browser’s windows.
Load our website in a new browser session.
Scroll to the bottom of the page and click on “Cookie Preferences”.
Select “Decline All”.
Select "Save Changes” (If the window doesn’t automatically go away).
click on “Cookie Preferences” again.
Select “Accept All”.
Select "Save Changes” (If the window doesn’t automatically go away).
Then attempt to activate the subscription here.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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user_prbq91

Visitor

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1 Message

2 hours ago

I have spent close to 9.5 hours with xfinity; then disney; then xfinity and disney (conference calls) with no resolution on all of the issues the users mentioned above. I had an existing xfinity/espn unlimited bundle prior to upgrading my xfininty internet and getting the disney/hulu bundle. However, my new disney/hulu bundle automatically "activated" and become "active" because I had an existing xfinity/espn unlimited bundle per FAQ's from xfinity.com/your subscriptions below. Disney sees on their systems that I have espn unlimited but they don't see my disney/hulu bundle.

Why did my other Disney subscriptions activate automatically?

"If you have multiple Disney streaming subscriptions through Xfinity (Disney+, Hulu Bundle, ESPN Unlimited), you only need to activate one with your MyDisney credentials. Your other subscriptions will automatically activate."

I was told this was a provisioning/billing issue between xfinity and disney would be fixed by 4/12/26. Nope... never happened. Every tech I talk to blames the other company so xfinity and disney are just pointing fingers at one another. And then, xfintiy tries to blame me, the user, as using a wrong email address. Fun fact, xfinity can't tell me what email address is associated with the xfinity+disney/hulu bundle... 

These two companies should not offer bundles between each other. It is clear to me that neither organization can manage these bundles. Unbelievable. Stay strong and don't let either company gaslight you into thinking it is something you, the user, did.

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