Bundle Activation Isn’t working for Disney plus and Hulu

Still same issue today and appears this has been going on since mid-March according to the tech support agent. I told the agent Please no more hoops (think I have surpassed Stephen Curry on hoops) just please give me an eta. I was told they are working on it.  Reminds me of a saying in New Orleans It's fixed when it's done and it's done when it's fixed!   One would think that Xfinity would have corrected this by now.:(

Hello @user_il2qjc thank you for letting us know you are also having this issue. 

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I hope this information will help others out there with the same Disney Plus Hulu issues.

Disney Plus Hulu appears to be working thanks to a three-way call yesterday between a Disney technician and Ray from Xfinity. Appears that you have to sign up for the $12.99 plan from Disney and it's covered by Xfinity. I hope Ray was correct and I do not see an additional charge on my account for Disney Plus Hulu.

As of this morning Disney Plus Hulu is working and no additional charges for the service has shown up on my account so far.

Thanks for the update and I am glad we were able to get this resolved. If you need anything else our team is always here to assist. 

Thanks for reaching out @user_8dru9i! It sounds like there is an issue with the backend system that links the Disney+, Hulu bundle to the Xfinity account. As a step you can try right now:

If you haven’t already, please sign out of Disney+ and Hulu on all devices, then sign in to your Xfinity account here and click on “Activate” next to the subscription. If an activate option doesn’t appear next to the streaming service, your service may have already been activated. If you already have a Disney + or Hulu subscription, you should be able to enter your existing MyDisney email address and click Continue to follow the on-screen prompts. 

For more information, we have this dedicated article on the Disney+, Hulu Bundle here.

Generally, when an issue like this is impacting multiple accounts at the same time our engineering team has a ticket open. I am not currently seeing one of those tickets opened, so this many have been recently resolved. 

For troubleshooting purposes, please:

Clear the cache and cookies on your device’s web browser
Close all your browser’s windows.
Load our website in a new browser session.
Scroll to the bottom of the page and click on “Cookie Preferences”.
Select “Decline All”.
Select "Save Changes” (If the window doesn’t automatically go away).
click on “Cookie Preferences” again.
Select “Accept All”.
Select "Save Changes” (If the window doesn’t automatically go away).
Then attempt to activate the subscription here.