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user_tv8m6m Hi there and Good Morning! Thank you so much for using our Forums to contact us and we are here to look into this to see what is going on with your connection issues. In order to get started can you send me a DM with your full name and your complete address? 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message