1 Message
Broken Xfinity cable attached to home?
I've had my power restored after a storm, but they left a single cable behind that was ripped from the pole. It is still attached to my home and I believe it is my Xfinity cable. Problem is, I won't know if my internet is unrestored due to the broken cable or as a result of the outage in my area. My utility company's lines are full, is there any way to confirm it's Xfinity?
XfinityKatie
Official Employee
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744 Messages
1 year ago
Hello @user_hdsui9 we definitley want to ensure this line is taken care of so it doesn't pose any potential issues with your services. We can take a look at opening up a ticket to have someone take a look at this line for you! If you send our team a direct message with your full name and address in question, we'll make sure to get that opened for you! To send us a message, just use the link provided or the direct message icon in the top right-hand corner of the screen. Then, click "new message", type "Xfinity Support" and select that profile to send us a message directly. We look forward to hearing from you!
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