Visitor
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2 Messages
Broken transformer box needs to be moved
Transformer box in middle of driveway
has been repeatedly run over mostly by random people turning around.
it has currently been hit again and has wires hanging out. Called and got a ticket number ecm0000743699
was supposed to be contacted within 24 hours. That time has come and gone with no response. This box needs to be moved or put underground. The driveway has been in existence since 1988 why they installed it there in the first place in beyond me. It has been repaired way to many times to count, seem it would be more cost effective to just move or
bury it.
XfinityBillie
Official Employee
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3.3K Messages
2 years ago
Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I can definitely understand the concern and would love to take a look to see where we are at with having the pedestal repaired. Please send us a DM with your full name and address to get started.
To send a direct message:
Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address alongside a detailed summary of your request/question.
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