U

Visitor

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2 Messages

Thursday, March 16th, 2023 5:16 PM

Closed

Broken transformer box needs to be moved

Transformer box in middle of driveway

has been repeatedly run over mostly by random people turning around.

it has currently been hit again and has wires hanging out. Called and got a ticket number ecm0000743699

was supposed to be contacted within 24 hours. That time has come and gone with no response. This box needs to be moved or put underground. The driveway has been in existence since 1988 why they installed it there in the first place in beyond me. It has been repaired way to many times to count, seem it would be more cost effective to just move or

bury it.

Official Employee

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3.2K Messages

2 years ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I can definitely understand the concern and would love to take a look to see where we are at with having the pedestal repaired. Please send us a DM with your full name and address to get started. 

To send a direct message: 

Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond. 
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address alongside a detailed summary of your request/question. 



Official Employee

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1.4K Messages

@user_26d5c7. You don't need the link as of now or a DM. If needed in the future, if you are signed in to forums you can hit the Dm icon. If you don't see it, please clear your browser cache and cookies or try a different browser. It is also against guidelines to post personal information in public so make sure you are in DM for that info.  I appreciate your time waiting for a response on this fix and we can work with you and let you know what we see. As now a technician will come out by the 23rd and as that is an estimate it can change. You will most likely not receive a call. If it changes we will let you know here. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Problem Solver

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311 Messages

@user_26d5c7 

 

Your ticket with our field team is still open, so we will continue to monitor the existing ticket and keep you posted on any new updates.

I no longer work for Comcast.

Problem Solver

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385 Messages

Good evening @user_26d5c7. I hope you are doing well and having a great night! Reaching out to let you know that we are still working on your request. If you have any questions or concerns our team is here 24/7.

I no longer work for Comcast.

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