broken sidewalk cover

user_2u75mu Hey there! Thank you so much for using our Forums and taking the time to contact our Xfinity Support Team about the broken sidewalk cover. Our team is here to look into this and make sure this is taken care of. To get started can you send us a DM with your full name and service address? 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message