broken sidewalk cover

A comcast guy came out to the property thinking it was an internal problem, when he saw it's outside he put in a proper ticket, said it would be fixed soon. 2 months later, nothing. Called comcast, they 'put a ticket in' and said it would be fixed. It was not I called days later, they said a ticket was never put it, but now they put in a ticket! and it would be fixed tomorrow. Days later, it still remains a dangerous tripping hazard in the sidewalk and no-one has been out to fix it. I've now spent about 10 hours on the phone with Comcast. How do I get a new lid for a sidewalk hole?!

You've come to the right place! Please make sure to send us a direct message with your full name and service address. We will be able to see any tickets and their status or take the next steps. 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Hi there, thank you so much for letting us know about your recent experience. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Let me know if you have any questions.