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user_atloj9
1st Topic

3 Messages

Wednesday, May 15th, 2024 12:46 PM

Closed

Broken Return Label Link

Hello, 

I'm trying to return my Storm-ready device and battery backup within the 30 day return period. I submitted a return request on May 9th and received an email on May 10th. The link to the return label is broken. I went to my local Xfinity store but they couldn't help me without a receipt. I re-submitted a return request on May 12th but I still haven't received a new return label. What do I do?

Question

 • 

Updated 

11 months ago

53

1

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XfinityArmand

Official Employee

 • 

2.1K Messages

1 year ago

Hi there @user_atloj9!  Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum.  WE are so glad to hear from you and happy to help in any way that we can.  No worries!  You have reached out to the right team to help get things squared away.  You are always able to print a return label at Xfinity.com/returns.  You can also return the devices in store at a local Xfinity Store or have them shipped to us directly by dropping the equipment at any UPS Store location.  

 

4

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user_atloj9

3 Messages

Hello Armand, when will I receive a response? As explained in my post, I already tried to print a return label and tried to return it in store but both did not work.

11 months ago

0

XfinityArmand

Official Employee

 • 

2.1K Messages

We are curious as to why you weren't able to return the device to the store, since you attempted.  They should have taken that right over the counter and given you a receipt @user_atloj9.  Please feel free to shoot us a private message so that we can get a better look at things.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_atloj9

3 Messages

Hello Armand, I returned back to my local Xfinity store and they took the equipment and issued a refund. Thanks for your help.

11 months ago

0

XfinityTy

Official Employee

 • 

376 Messages

Hello @user_atloj9! I'm happy to hear that you were able to return your equipment to the local Xfinity store! If you do need any future assistance, please don't hesitate to reach out to our team here on Forums. We are here 7 days a week from 6:00 AM - 12:00 EST. I hope you have a great rest of your weekend! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

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