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user_0ciavf
1st Topic

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Tuesday, April 22nd, 2025 5:38 PM

Broken promises and horrible service

For well over a year I have complained about my service. I have called numerous times, I have received calls from xfinity and I still have not received the service I pay for month after month. I have been promised so many times that my issue will be resolved. I am going to file a complaint with the BBB and anyone else that will listen. My issue is at the pole that runs to another connection in my community. I have been told numerous times that is will be fixed but nope just another lie from you. I was paying $283 a month for just tv and internet that was not working so we downgraded and I still can not get service. I want it fixed or I want a refund for all the years I was cheated out of service. 

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Updated 

3 days ago

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XfinityJorge

Official Employee

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2.1K Messages

3 days ago

 

user_0ciavf Hello there! Thank you so much for using our Forums and for taking the time to contact our team. We are sorry to hear about your experience and our team is here happy for the opportunity to make this right. I know how important it is to get the connection and services you are paying for as a consumer so I know where you are coming from. In order for us to get started helping you out can you send us a DM with your name and address? 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

(edited)

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