Visitor
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1 Message
broken metal box
the metal cable box on the property line is badly damaged/broken and is a hazard that could cause bodily damage . It is hanging apart part of it is on ground rusty metal and open to the elements. it needs to be replaced ASAP before someone gets hurt!
XfinityJeniece
Official Employee
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4.5K Messages
1 hour ago
Hey there, @user_ahm45e, thanks for reaching out through Xfinity Forums regarding the damaged box. We would be happy to get someone out to your location to repair the box. Can you please send us a direct message with your full name and your full address?
How to Send Us a Direct Message:
Click “Sign In” if necessary.
Click the “Direct Messaging” icon.
Click the “Start new conversation” (pencil and paper) icon.
In the “To:” line, type “Xfinity Support.”
As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
An “Xfinity Support” graphic will replace the “To:” line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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