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user_1ib1xu
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09/27/2026 1:12 AM

Broken internet cabling box outside of home

I have a safety issue and a broken hardware box outside my home, and I am not able to submit a safety ticket on my account after multiple attempts. What can I do to get this fixed?

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Updated 

8 hours ago

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EG

Expert

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121.6K Messages

9 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityPeterH

Official Employee

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3.1K Messages

8 hours ago

 

user_1ib1xu You have come to the correct place for help with this. Please send us a direct message with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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