Visitor
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2 Messages
Broken Exterior Utility Box
The utility box in my driveway has broken and now is a hole which is a fall risk for humans and my car can fall in the hole. I need it replaced ASAP but I cant get ahold of anyone and the automated phone service gets you no where fast and then just stops trying to help you. Please advise.
Lauren
jackson5982
Visitor
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2 Messages
15 hours ago
Who do I call? Can I get a direct line to someone?
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XfinityShawn
Official Employee
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2.4K Messages
14 hours ago
@jackson5982 My team can help with your utility box concerns today. It will require us to look into this issue on our end.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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