Broken cable post outside looks like someone hit it

Hey there, aeputnick, thanks for reaching out through Xfinity Forums regarding your broken cable. We would be happy to have someone out to the location to get this repaired. We truly appreciate you reporting this. If you can please send us a Direct Message with the address and your full name. We will need to get a ticket submitted for the issue. 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.