Visitor
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2 Messages
Broken and uncovered utility box
My name is [Edited: Personal Information]. I live at [Edited: Personal Information]. My phone number is[Edited: Personal Information].
As the title says, our utility box has been broken and uncovered since the day we got our service. As of writing this comment, it has been damaged, which has led to our TVs glitching and going black for a few minutes at least, and a few hours at the longest. I have tried numerous times to get someone to come out here and fix it, but no one has been by.
So, do tell me who I have to scream at in order to get this issue resolved--an issue that should have been resolved MONTHS AGO?!
XfinityDemitrius
Official Employee
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2.1K Messages
3 days ago
Hi there @user_tp3ev0 I would be more than happy to help you with your request. First thing I will need you to do is send me a Direct message to begin the process of accessing your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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XfinityDuron
Official Employee
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121 Messages
3 days ago
Do you happen to have any photos of the broken utility box?
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