Hey @user_qjkwis, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with troubleshooting the Xfinity Video services. With the picture quality issues, one of the first steps we would want to perform is verifying the coax connection. Could you please check and verify the coax cable is tight and secured? Along with ensuring a good cable is being used with no hard bends, kinks, bite marks, or cuts that could interfere withe cable signals?
XfinityDemitrius
Official Employee
•
2.6K Messages
11 hours ago
Hey @user_qjkwis, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with troubleshooting the Xfinity Video services. With the picture quality issues, one of the first steps we would want to perform is verifying the coax connection. Could you please check and verify the coax cable is tight and secured? Along with ensuring a good cable is being used with no hard bends, kinks, bite marks, or cuts that could interfere withe cable signals?
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