Visitor
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1 Message
Box showing “close”
I just moved back to my house after 8 months and unpacked. Hooking up my cable and getting this.
Visitor
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1 Message
I just moved back to my house after 8 months and unpacked. Hooking up my cable and getting this.
EG
Expert
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110.3K Messages
23 days ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinM
Official Employee
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57 Messages
23 days ago
Welcome back @user_g67sad,
I very much understand the desire to kick back, relax, and watch your favorite pundits or shows on TV. I'd love to help you get settled back in with your services, but first I'll need to clarify a few things. Firstly, were you placed on a seasonal hold during that 8 month time span? Also, since receiving this notice on the TV have you tried to restart the TV box? This can be done by unplugging the TV box for 10 seconds and then plugging it back in.
If you have any trouble with restarting your box by unplugging it, you can visit this article Restart your X1 TV Box for a multitude of instructions to restart your TV box that won't involve you leaving your couch. 😀
Did either of these steps resolve your issue?
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