Blatant RUDENESS by the Xfinity customer service team!

Hello everyone, this is a small fraction of what has happened but here goes:

Since November, I’ve been ensnared in an endless nightmare of internet problems that kicked off with local power outages and coincided with the start of a six-payment plan for an outstanding bill. Blind to the fact, I had no clue my service was being throttled and my modem compromised—culminating in months of agonizing frustration. 

After enduring more than 20 infuriating calls to Xfinity, a rare moment of honesty emerged in April when one representative admitted my service was being throttled. This revelation sent me spiraling down a torturous path of seeking justice. My quest for a refund was met with a rude awakening as my call was abruptly transferred and then I was unceremoniously hung up on. Each subsequent attempt to clarify was countered with staunch denials and accusations of misunderstanding on my part.

One interaction, particularly with a representative named Angela on May 1st, was especially galling. She gaslit me throughout the conversation, oozing attitude and dismissively citing my late payments as if they justified the poor service. Rather than attempting to resolve the underlying technical issues or contacting a technician to verify the modem situation, she chose to belittle and berate me for what she perceived as faults in my account management.

The technician who visited my home on April 30th swapped out the modem and instantly noted an improvement. He had observed similar issues in other homes post-outages, strongly suggesting the same had happened to mine. Despite this clear evidence and my speeds sometimes plummeting to a pitiful 5 Mbps, Xfinity has persistently failed to provide a resolution or fully acknowledge the compounded service failures.

Exacerbating this saga, today a supervisor confirmed the throttling but flatly refused a refund and then had the audacity to hang up on me. In a state of sheer frustration, I called again, forced to retell my harrowing saga to yet another indifferent representative who outright denied the earlier admission.

This continuous loop of denial, lack of transparency, and abhorrent customer service has left me feeling utterly helpless and blatantly ignored.

Has anyone else endured such flagrant unprofessionalism and disregard from their internet service provider? How did you tackle it, or was escaping to another provider your only escape? I’m desperate for any advice on handling Xfinity or pushing for a refund for the dreadfully inadequate service I’ve been subjected to.

Here's where I need your input: Given that I pay for a 1.2 Gbps plan but was throttled to just 100 Mbps, shouldn't I be entitled to a refund for the difference? It seems only fair to me since I wasn't receiving the service I was paying for. The 100 mbps internet essentials plus plan is $29.95, that's a difference of $78.05 from the 1.2Gig plan I wasn't getting! Isn't the confession of throttling enough? Or them actually finding my modem was damaged? Why can't I get a refund? Why every time I call I receive this treatment?